{"id":9581,"date":"2026-07-14T12:57:03","date_gmt":"2026-07-14T10:57:03","guid":{"rendered":"https:\/\/casagatti.ch\/cancellation-and-refund-policy\/"},"modified":"2026-10-14T00:24:02","modified_gmt":"2026-10-13T22:24:02","slug":"cancellation-and-refund-policy","status":"publish","type":"page","link":"https:\/\/casagatti.ch\/en\/cancellation-and-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9581\" class=\"elementor elementor-9581 elementor-9506\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6aa781f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6aa781f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3ce1f84\" data-id=\"3ce1f84\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b1a144f\" data-id=\"b1a144f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca95225 elementor-widget elementor-widget-heading\" data-id=\"ca95225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2051f00 elementor-widget elementor-widget-text-editor\" data-id=\"2051f00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><style>\na {<br \/>\n    text-decoration: none;<br \/>\n    color: #464feb;<br \/>\n}<br \/>\ntr th, tr td {<br \/>\n    border: 1px solid #e6e6e6;<br \/>\n}<br \/>\ntr th {<br \/>\n    background-color: #f5f5f5;<br \/>\n}<br \/>\n<\/style><\/p><div><p><strong>Last updated:<\/strong> October 13, 2026<\/p><hr><p> <\/p><p>This policy regulates the conditions of cancellation, modification and refund relating to the services offered by <strong>Casa Gatti<\/strong>, managed by <strong>La Flotta Sagl<\/strong>.<\/p><p>By making a reservation, the customer declares that he has read and accepted this policy.<\/p><p> <\/p><hr><h2>1. Scope<\/h2><p>This policy applies to:<\/p><ul><li>stays and overnight stays;<\/li><li>Bed &#038; Breakfast reservations;<\/li><li>private dinners;<\/li><li>private and group lessons;<\/li><li>wellness treatments and activities;<\/li><li>yoga retreats;<\/li><li>workshops, events and experiences organized by Casa Gatti.<\/li><li> <\/li><\/ul><hr><h2>2. Cancellation of stays<\/h2><h3>Cancellation up to 14 days before arrival<\/h3><p>In case of cancellation communicated at least 14 days before the arrival date, any amount paid will be refunded in full.<\/p><h3>Cancellation from 13 to 7 days before arrival<\/h3><p>Casa Gatti reserves the right to retain up to 50% of the total amount of the reservation.<\/p><h3>Cancellation less than 7 days before arrival<\/h3><p>Up to 100% of the booking amount may be charged.<\/p><p> <\/p><hr><h2>3. No-Show<\/h2><p>In case of no-show without prior notice, the reservation will be considered canceled and the entire amount paid may be retained.<\/p><p> <\/p><hr><h2>4. Early departure<\/h2><p>In case of early departure with respect to the booked dates, Casa Gatti is not obliged to refund the unused nights.<\/p><p>Any exceptions will be assessed individually.<\/p><p> <\/p><hr><h2>5. Private Dinners and Events<\/h2><p>Cancellations must be communicated as soon as possible.<\/p><h3>Up to 72 hours in advance<\/h3><p>Full reimbursement of any amounts paid.<\/p><h3>Between 72 and 24 hours in advance<\/h3><p>Up to 50% of the agreed amount may be retained.<\/p><h3>Less than 24 hours in advance<\/h3><p>100% of the booking amount may be retained.<\/p><p> <\/p><hr><h2>6. Private lessons and wellness activities<\/h2><h3>Cancellation at least 24 hours in advance<\/h3><p>The lesson or activity can be rescheduled or refunded.<\/p><h3>Cancellation within the previous 24 hours<\/h3><p>Full payment of the booked service may be required.<\/p><p> <\/p><hr><h2>7. Yoga retreats, workshops and residential events<\/h2><p>These conditions apply to the rental of the whole house for yoga retreats, workshops, and residential events organized by a teacher or organizer.<\/p><h3>Deposit and balance<\/h3><p>The booking is confirmed with a 30% deposit of the total amount, 45 days before arrival. The remaining 70% is due 15 days before arrival. <\/p><h3>Cancellation by the organizer<\/h3><p>After confirmation, if the organizer cancels the booking, the following penalties apply:<\/p><ul><li>from 45 to 15 days before arrival: 70% of the minimum price is due;<\/li><li>less than 15 days before arrival: the full minimum price is due.<\/li><\/ul><h3>Participant absences<\/h3><p>We recommend that the organizer ask participants to have travel insurance, or include it in the retreat package. Last-minute discounts cannot be applied if one or more participants are unable to attend due to illness, injury, or other unforeseen circumstances. <\/p><p>Depending on the calendar and the situation, Casa Gatti will always do its best to help reschedule the retreat to another date and to credit part of the payment toward a future event.<\/p><p> <\/p><hr><h2>8. Refund of payments<\/h2><p>Any approved refunds will be made via the same payment method used for the original transaction.<\/p><p>The technical crediting times depend on the payment service provider and the customer&#8217;s financial institution.<\/p><p> <\/p><hr><h2>9. Changes to bookings<\/h2><p>Requests to change the dates or services booked will be evaluated based on availability.<\/p><p>Casa Gatti cannot guarantee the availability of alternative dates.<\/p><p> <\/p><hr><h2>10. Cancellation by Casa Gatti<\/h2><p>If a service has to be cancelled due to force majeure, security reasons, extraordinary conditions or organisational impossibilities, the customer will be entitled to:<\/p><ul><li>a full refund of the sums paid; or<\/li><li>a rescheduling of the service on an agreed date.<\/li><\/ul><p> <\/p><hr><h2>11. Force majeure<\/h2><p>Casa Gatti cannot be held responsible for cancellations or changes caused by events beyond its control, including but not limited to:<\/p><ul><li>natural disasters;<\/li><li>interruptions of public services;<\/li><li>extraordinary health events;<\/li><li>restrictions imposed by the authorities;<\/li><li>unforeseeable events that prevent the service from running.<\/li><\/ul><p> <\/p><hr><h2>12. Contact<\/h2><p>For cancellation requests, changes or information regarding refunds:<\/p><p><strong>La Flotta Sagl \u2013 Casa Gatti<\/strong><br\/>Via Carlo Gatti 1<br\/>6721 Motto, Blenio Valley (TI)<br\/>Switzerland<\/p><p>E-mail: ciao@casagatti.ch<br\/>Phone: +41 78 348 81 78<\/p><p> <\/p><hr><p><strong>La Flotta Sagl \u2013 Casa Gatti<\/strong><br\/>CHE-372.908.437<br\/>casagatti.ch<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a0c76b7\" data-id=\"a0c76b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation and Refund Policy Last updated: October 13, 2026 This policy regulates the conditions of cancellation, modification and refund relating to the services offered by Casa Gatti, managed by La Flotta Sagl. By making a reservation, the customer declares that he has read and accepted this policy. 1. Scope This policy applies to: stays and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9581","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation and Refund Policy | Casa Gatti<\/title>\n<meta name=\"description\" content=\"Cancellation, modification and refund policy for stays, retreats, classes, events and private dinners at Casa Gatti, managed by La Flotta Sagl.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casagatti.ch\/en\/cancellation-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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