Last updated: July 14, 2026

This policy regulates the conditions of cancellation, modification and refund relating to the services offered by Casa Gatti, managed by La Flotta Sagl.

By making a reservation, the customer declares that he has read and accepted this policy.

1. Scope

This policy applies to:

• stays and overnight stays;
• Bed & Breakfast reservations;
• private dinners;
• private and group lessons;
• wellness treatments and activities;
• yoga retreats;
• workshops, events and experiences organized by Casa Gatti.

2. Cancellation of stays

Cancellation up to 14 days before arrival

In case of cancellation communicated at least 14 days before the arrival date, any amount paid will be refunded in full.

Cancellation from 13 to 7 days before arrival

Casa Gatti reserves the right to retain up to 50% of the total amount of the reservation.

Cancellation less than 7 days before arrival

Up to 100% of the booking amount may be charged.

3. No-Show

In case of no-show without prior notice, the reservation will be considered canceled and the entire amount paid may be retained.

4. Early departure

In case of early departure with respect to the booked dates, Casa Gatti is not obliged to refund the unused nights.

Any exceptions will be assessed individually.

5. Private Dinners and Events

Cancellations must be communicated as soon as possible.

Up to 72 hours in advance

Full reimbursement of any amounts paid.

Between 72 and 24 hours in advance

Up to 50% of the agreed amount may be retained.

Less than 24 hours in advance

100% of the booking amount may be retained.

6. Private lessons and wellness activities

Cancellation at least 24 hours in advance

The lesson or activity can be rescheduled or refunded.

Cancellation within the previous 24 hours

Full payment of the booked service may be required.

7. Yoga retreats, workshops and residential events

Since these activities require advance planning, the following conditions apply:

Cancellation more than 30 days before the start

100% refund of the amounts paid.

Cancellation between 30 and 15 days in advance

50% refund.

Cancellation within 14 days of start

No money back guaranteed.

However, Casa Gatti undertakes, where possible, to propose an alternative solution or to allow participation in a subsequent event.

8. Refund of payments

Any approved refunds will be made via the same payment method used for the original transaction.

The technical crediting times depend on the payment service provider and the customer’s financial institution.

9. Changes to bookings

Requests to change the dates or services booked will be evaluated based on availability.

Casa Gatti cannot guarantee the availability of alternative dates.

10. Cancellation by Casa Gatti

If a service has to be cancelled due to force majeure, security reasons, extraordinary conditions or organisational impossibilities, the customer will be entitled to:

• a full refund of the sums paid; or
• a rescheduling of the service on an agreed date.

11. Force majeure

Casa Gatti cannot be held responsible for cancellations or changes caused by events beyond its control, including but not limited to:

• natural disasters;
• interruptions of public services;
• extraordinary health events;
• restrictions imposed by the authorities;
• unforeseeable events that prevent the service from running.

12. Contact

For cancellation requests, changes or information regarding refunds:

The Sagl Fleet – Casa Gatti
Via Carlo Gatti 1
6721 Motto, Valle di Blenio (TI)
Switzerland

E-mail: ciao@casagatti.ch
Phone: +41 78 348 81 78

The Sagl Fleet – Casa Gatti
CHE-372.908.437
casagatti.ch